Post by futurenarugirl on May 2, 2014 5:32:39 GMT 10
The aim of this FAQs is to inform the Community about the role of Moderators, how we can help you and how, together, we can contribute to making Home a safer place.
Q: What are the rules I must follow in PlayStation Home?
A: In PlayStation®Home users come from a wide range of ages, interests, and personal backgrounds, so you must practice respect for one another at all times. We expect you to be polite, treat others nicely and play fairly. You are expected to refrain from profanity, cultural abuse, sexual harassment, and any form of discrimination based on age, sex, sexual orientation, and race amongst other things.
Whenever you are on the network, the SEN / PSN Terms of Service and User Agreement (ToSUA) applies – this agreement governs your access to Sony Entertainment Network as a whole and your use of the services within it, including PSN, online gaming and PlayStation®Home. In PlayStation®Home, the End User License Agreement” (“Home EULA”) also applies to help make sure everyone plays well together. When you play games published by SCEE, our game terms also apply. You can find these agreements at eu.playstation.com/legal.
Q: Do the rules still apply in personal areas, such as Clubhouses or Apartments?
A: Yes, absolutely; all areas within PlayStation®Home are subject to the Home EULA and the PSN ToSUA and are actively moderated.
Q: What are the consequences of breaking the rules in PlayStation®Home?
A: The consequences vary depending on the offence and the account’s history of prior offences (if any). The most minor punishment is a warning and a note on your PSN account that this has been issued. For more serious or repeated offenses, your account may be suspended for a certain amount of time or your account or console can be banned from all network activity permanently.
Q: What do I do if someone is harassing me or breaking the rules?
A: If you are being harassed or see someone breaking the rules please submit a Report. We review all of the reports we receive, and take action if there's enough evidence of wrongdoing.
Q: How do I submit a report?
A: To report a user in PlayStation®Home: Press the Select button on your PS3 controller and choose Submit a Report. Follow the instructions onscreen to complete the process. A screenshot and the conversation will be sent with the report.
Q: What happens after I submit the report?
A: The report is sent to a central location where it will be processed by the Moderation team. We review all reports and take appropriate action as needed, but before any action can be taken each report must be opened and reviewed individually by a moderator. This will occasionally mean that there is a delay until you notice that further action had been taken.
Q: How do I block someone in PlayStation®Home?
A:
1-Blocking the text chat, highlight a line of their text from the chatlog or click on their avatar, and choose the Ignore option.
2-Blocking the voice chat, highlight a line of their text from the chatlog or click on their avatar, and choose the Mute option.
If you ignore or block a player you will no longer see any actions they perform.*
Q: What happens if I “Block” or “Ignore” a user in PlayStation®Home?
A : If you ignore or block a player you will no longer see any actions they perform.
The ignored or blocked avatar will be kept further away from your avatar
The blocked avatar will be faced away from you when they are close.
“Ignored” or “Blocked” words will be displayed under the name label of this player.*
Q: Can I get into trouble for abusing the grief report system?
A: Yes, the grief report system is there to help our community report genuinely distressing behaviour. If we find that users are submitting false reports or using the system to try to bully others, we will take action against those users, which can include suspending and banning accounts. If you do need to use the grief reporting facility, we ask that you submit only ONE report per incident. Even if more than one person is acting up in an incident, there is no need to report each person individually, since we review the entire chatlog for ALL offenders. Submitting duplicate reports increases what the moderators have to review, won’t result in action being taken any sooner and may delay them seeing an important report.
Q: My account was suspended or banned. How do I know why?
A: Every time your account has been suspended or banned you will get an email explaining what happened, so make sure you use a valid email address as your sign-in ID.
Q: To whom should I talk in order to get information about my account status?
A: If you have further questions or you do not understand why this has happened you should contact Customer Services to discuss it. The moderators will not answer specific account questions over social media or via these forums.
Q: My account has been suspended.
A: Please take the opportunity to review the Community Conduct rules set out in section 2 of the ToSUA and to read the Home EULA and think about how your behaviour might have deviated from what we expect. Then please wait until you are able to log in again and, when the suspension is over, please be more careful about your behaviour in PlayStation®Home
Q: Can users submit a false report?
A: We seek to verify all incoming reports for accuracy before taking any action. Submitting false reports is a breach of the ToSUA and we can take action against users who do that.
Q: Can I become a moderator?
A :In order to became a moderator for PlayStation®Home you would need to get a job with Sony. You can check the Sony website to see if there are any openings right now.
Q: How can I help as a PlayStation®Home user?
A: The two main ways you can help are by being a good example and Reporting others responsibly when you see wrong-doing. When new users see people around them acting in a friendly and respectful manner, most will do the same in order to fit in. If you see someone being offensive or otherwise acting in an inappropriate manner, please submit a grief report.
We hope this will help you to help us make the PlayStation®Home community a fun, enjoyable place for all of us. If you have a suggestion about improving the moderation process, you are welcome to make suggestions in the forums, or send them directly to the moderation team of your community.
Q: Who are the moderators?
A: Moderators work for Sony Computer Entertainment Europe Limited (SCEE) and are here to work together with you, our community, to help create an enjoyable network environment where you can play games, socialise, watch videos, and so on.
Moderators are responsible for processing any grief reports submitted by users; enforcing the TOSUA, the Home EULA and any terms relating to online game play; and trying to ensure everyone is, basically, nice to each other.
Moderators can enter and move around within PlayStation®Home and interact with other users.
Q: How do I recognise moderators in PlayStation®Home?
A: Easily, You have two ways to recognise them:
1-When moderators say something, their words show up in flashing white text, with a tag in front of each line that looks like this: !
2- When visible, moderators can be identified by their Staff Jackets. These jackets are black with blue trim, and have “MODERATOR” written across the back in red letters with "STAFF" written in white along the sleeves. They also have a Home logo on the front left chest with the word "MOD" underneath in red.
If you see the white text of a moderator speaking but you can’t see the actual moderator, this means they are invisible, a feature which can sometimes allow them to do their jobs more effectively.
Q: What are the rules I must follow in PlayStation Home?
A: In PlayStation®Home users come from a wide range of ages, interests, and personal backgrounds, so you must practice respect for one another at all times. We expect you to be polite, treat others nicely and play fairly. You are expected to refrain from profanity, cultural abuse, sexual harassment, and any form of discrimination based on age, sex, sexual orientation, and race amongst other things.
Whenever you are on the network, the SEN / PSN Terms of Service and User Agreement (ToSUA) applies – this agreement governs your access to Sony Entertainment Network as a whole and your use of the services within it, including PSN, online gaming and PlayStation®Home. In PlayStation®Home, the End User License Agreement” (“Home EULA”) also applies to help make sure everyone plays well together. When you play games published by SCEE, our game terms also apply. You can find these agreements at eu.playstation.com/legal.
Q: Do the rules still apply in personal areas, such as Clubhouses or Apartments?
A: Yes, absolutely; all areas within PlayStation®Home are subject to the Home EULA and the PSN ToSUA and are actively moderated.
Q: What are the consequences of breaking the rules in PlayStation®Home?
A: The consequences vary depending on the offence and the account’s history of prior offences (if any). The most minor punishment is a warning and a note on your PSN account that this has been issued. For more serious or repeated offenses, your account may be suspended for a certain amount of time or your account or console can be banned from all network activity permanently.
Q: What do I do if someone is harassing me or breaking the rules?
A: If you are being harassed or see someone breaking the rules please submit a Report. We review all of the reports we receive, and take action if there's enough evidence of wrongdoing.
Q: How do I submit a report?
A: To report a user in PlayStation®Home: Press the Select button on your PS3 controller and choose Submit a Report. Follow the instructions onscreen to complete the process. A screenshot and the conversation will be sent with the report.
Q: What happens after I submit the report?
A: The report is sent to a central location where it will be processed by the Moderation team. We review all reports and take appropriate action as needed, but before any action can be taken each report must be opened and reviewed individually by a moderator. This will occasionally mean that there is a delay until you notice that further action had been taken.
Q: How do I block someone in PlayStation®Home?
A:
1-Blocking the text chat, highlight a line of their text from the chatlog or click on their avatar, and choose the Ignore option.
2-Blocking the voice chat, highlight a line of their text from the chatlog or click on their avatar, and choose the Mute option.
If you ignore or block a player you will no longer see any actions they perform.*
Q: What happens if I “Block” or “Ignore” a user in PlayStation®Home?
A : If you ignore or block a player you will no longer see any actions they perform.
The ignored or blocked avatar will be kept further away from your avatar
The blocked avatar will be faced away from you when they are close.
“Ignored” or “Blocked” words will be displayed under the name label of this player.*
Q: Can I get into trouble for abusing the grief report system?
A: Yes, the grief report system is there to help our community report genuinely distressing behaviour. If we find that users are submitting false reports or using the system to try to bully others, we will take action against those users, which can include suspending and banning accounts. If you do need to use the grief reporting facility, we ask that you submit only ONE report per incident. Even if more than one person is acting up in an incident, there is no need to report each person individually, since we review the entire chatlog for ALL offenders. Submitting duplicate reports increases what the moderators have to review, won’t result in action being taken any sooner and may delay them seeing an important report.
Q: My account was suspended or banned. How do I know why?
A: Every time your account has been suspended or banned you will get an email explaining what happened, so make sure you use a valid email address as your sign-in ID.
Q: To whom should I talk in order to get information about my account status?
A: If you have further questions or you do not understand why this has happened you should contact Customer Services to discuss it. The moderators will not answer specific account questions over social media or via these forums.
Q: My account has been suspended.
A: Please take the opportunity to review the Community Conduct rules set out in section 2 of the ToSUA and to read the Home EULA and think about how your behaviour might have deviated from what we expect. Then please wait until you are able to log in again and, when the suspension is over, please be more careful about your behaviour in PlayStation®Home
Q: Can users submit a false report?
A: We seek to verify all incoming reports for accuracy before taking any action. Submitting false reports is a breach of the ToSUA and we can take action against users who do that.
Q: Can I become a moderator?
A :In order to became a moderator for PlayStation®Home you would need to get a job with Sony. You can check the Sony website to see if there are any openings right now.
Q: How can I help as a PlayStation®Home user?
A: The two main ways you can help are by being a good example and Reporting others responsibly when you see wrong-doing. When new users see people around them acting in a friendly and respectful manner, most will do the same in order to fit in. If you see someone being offensive or otherwise acting in an inappropriate manner, please submit a grief report.
We hope this will help you to help us make the PlayStation®Home community a fun, enjoyable place for all of us. If you have a suggestion about improving the moderation process, you are welcome to make suggestions in the forums, or send them directly to the moderation team of your community.
Q: Who are the moderators?
A: Moderators work for Sony Computer Entertainment Europe Limited (SCEE) and are here to work together with you, our community, to help create an enjoyable network environment where you can play games, socialise, watch videos, and so on.
Moderators are responsible for processing any grief reports submitted by users; enforcing the TOSUA, the Home EULA and any terms relating to online game play; and trying to ensure everyone is, basically, nice to each other.
Moderators can enter and move around within PlayStation®Home and interact with other users.
Q: How do I recognise moderators in PlayStation®Home?
A: Easily, You have two ways to recognise them:
1-When moderators say something, their words show up in flashing white text, with a tag in front of each line that looks like this: !
2- When visible, moderators can be identified by their Staff Jackets. These jackets are black with blue trim, and have “MODERATOR” written across the back in red letters with "STAFF" written in white along the sleeves. They also have a Home logo on the front left chest with the word "MOD" underneath in red.
If you see the white text of a moderator speaking but you can’t see the actual moderator, this means they are invisible, a feature which can sometimes allow them to do their jobs more effectively.